Terms & Booking Conditions

It is important that you read the following booking conditions.

1)      BOOKINGS PAID BY CHEQUE:

      ***************  PRINT BOOKING FORM FROM THIS WEBSITE  ***************

COMPLETE THE BOOKING FORM 

CALCULATE 20% OF THE GRAND TOTAL 

MAKE A 20% DEPOSIT CHEQUE - (£) pounds sterling-  PAYABLE TO : SIMON CHELLUM 

POST TO : Simon Chellum , 123 Quebec Road , Newbury Park , Ilford , Essex , IG2 6AW

BALANCE TO BE RECEIVED 10 DAYS PRIOR TO DEPARTURE.

If a cheque is sent when their is insufficient funds to cover the apartment hire costs we reserve the right to treat your 

      booking as cancelled by you and apply cancellation charges set out in section 3 below.  

2)       OUR AGREEMENT

These booking conditions together with other information on this website (www.chellum.com) form the basis of your contract with us. Your contract comes into existence when we despatch your deposit receipt (or full paid receipt ) and will be governed by Mauritian law and subject to the exclusive jurisdiction of the supreme courts of Republic of Mauritius. We expect to confirm by receipt your booking within 7 days of receiving your booking form and deposit or full payment as applicable.

You must check your confirmation receipt you receive from us carefully as soon as you receive it. Please contact us immediately if any information on the receipt appears to be incorrect.

  3)       BOOKING CANCELLATION BY YOU

If you have to cancel your booking you must do so in writing. Cancellation charges you incur apply to the apartment hire and optional extras and depend on when we receive this written notification and are as follows: -

British Airways staff only:  

If British Airways impose a staff  travel embargo, staff  who have booked with us will receive a full deposit credit note. This can used for apartment hire anytime and has no time limit. This is also transferable.

Please note that a full  credit note is only if embargo is imposed by British Airways.

All other British Airways staff cancellations will be treated as on the above table.

4)       BOOKING ALTERATION BY YOU

Should you wish to make any changes to your booking, please advise us as soon as possible in writing. Whilst we can not guarantee changes to your bookings, we will endeavour to meet your requests if we can. Where we are able to do so, the following charges will apply. We do not charge an amendment fee.

5)       ALTERATION AND CANCELLATIONS BY US.

This is very rare and to date has not been used by us, but in the event that we have to make changes or cancel your booking. We will inform you immediately. In this event we will find you an alternative apartment on the island of equivalent or superior quality. Should the alternative apartment be more expensive than our apartments, THERE WILL BE NO FURTHER COST TO YOU. Should the alternative apartment be less expensive than our apartments, WE WILL REFUND THE DIFFERENCE.

If you decide NOT to accept this we will refund your full payment  PLUS compensation as listed on the table below: 

6. PRICING POLICY
Apartment prices on this website are based on known costs. All prices are in pounds sterling. The prices on this website apply. Once you have made your booking and paid a deposit, we GUARANTEE NOT TO INCREASE your apartment price as a result of changes in currency exchange or other  rates.  

7. AIR CARRIERS
The liabilities of air carriers are generally governed by the Warsaw Convention, Hague Protocol, or Athens Convention.  Air carriers produce conditions of carriage which DOES NOT form part of your contract with us. You can get a copy of these conditions from your travel agent where you booked your flight. You should keep a copy of these conditions.  

8. SPECIAL REQUESTS
Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be honoured. We will always tell you before you leave if we cannot meet your special requests.

 9. ITINERARY CHANGES
It may be necessary, sometimes at short notice, that there are changes to an itinerary due to weather, traffic and road conditions. Regrettably cars, trains, and aircraft do occasionally break down or certain facilities on board train, or aircraft may become faulty.  We cannot accept any responsibility for delays caused by any form of breakdown by any form of travel that you use to the airport. Nor do we accept any responsibility for aircraft breakdown. This is between yourself and the airlines.

 10. COMPLAINTS PROCEDURE
Should you have a complaint about any aspect of your booking. You must notify the UK administrator on the `Contact us` page by post or e-mail immediately so that the problem can be quickly resolved. WE WILL DO OUR BEST TO RESOLVE THE COMPLAINT but If the matter cannot be resolved, you must immediately put your complaint in writing with details of your complaint. You must send this  to us within 28 days of returning home. Disputes arising out of, or in connection with this contract  which cannot be amicably settled may be referred to arbitration,  The application for arbitration must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from the holiday.

11. OUR LIABILITY (TRANSFERS CONNECTED WITH YOUR APARTMENT BOOKING)

We enter into contracts with our suppliers for transfers from the airport to the apartments, and will take reasonable care to continue to monitor and control the performance of such suppliers to ensure that your holiday is supplied to you as described on the website, and to a reasonable standard. If those suppliers fail to provide the services they agreed to supply as part of your apartment booking please advise UK Administrator. If there is no driver available at the airport for you , please call the apartments on : 265 6126 or Jeff on mobile : 769 2405, the driver could be held up in traffic. If we are unable to contact driver we will pay a one off compensation payment of £25 for failed pick up at the airport PLUS cover the cost of taxi fare from the airport. We can not accept liability for personal injury or death as a result of our suppliers being negligent while in the course of their contract. Our suppliers have informed us that they hold full passenger insurance cover, and claims for the above will be between you and the suppliers vehicle insurance company. 

12. BEHAVIOUR
In the event of any client behaving in such a way as is likely, (in our reasonable opinion or the reasonable opinion of any person at the apartments or any person in authority) to cause offence, danger, damage or distress to others, we reserve the right to terminate that person's apartment booking and we will not be liable to complete your holiday arrangements and will not be liable for any refund, compensation, or any other costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation or if facilities are removed as a result of their action.  

13. 1998 DATA PROTECTION ACT AND YOU
Information that you provide to us will be held on the administrators computer and the owners  computers in Mauritius, for 
Booking Information & Information about you (and the travelling party) 

WE WILL NOT PASS ANY OF YOUR DETAILS TO HOLIDAY PROVIDERS OR ANY MARKET RESEARCH AGENT.